DIR  ·  Find your direction  ·  Go within  ·  Flow like a river
Return & Exchange Policy

Returns, clearly
explained.

At DIR, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within 7 days of receiving your item. Last updated June 6, 2026.

Return & Exchange Window

Customers may request a return or exchange within 7 days of delivery.

Requests made after 7 days will not be accepted.

Eligible Return Conditions

We accept returns or exchanges only under the following conditions:

  • You received the wrong item
  • The item was damaged during shipping (proof required: photos or videos)
  • The item is significantly different from the product description

Non-Returnable Items

We do not accept returns or exchanges in the following cases:

  • Requests made after 7 days
  • Used or worn items
  • Change of mind (for example, “I don’t like it anymore”)
  • Minor natural variations in crystals (color, texture, or shape differences)
  • Damage caused by misuse or improper handling
  • Items returned without prior approval

All crystals are natural products. Slight variations and imperfections are normal and are not considered defects.

Return Process

To initiate a return or exchange:

  1. Contact us at drlolog@outlook.com
  2. Provide your order number, a description of the issue, and photo and complete video evidence
  3. Wait for approval and return instructions
  4. Do not send items back without confirmation

Unauthorized returns may be rejected.

Return Shipping Costs

  • If the return is due to customer reasons, shipping costs are the customer’s responsibility
  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost

Refunds

Once we receive and inspect your returned item, we will process your refund:

  • Refund time: 5–10 business days
  • Refund method: original payment method

Refunds may be partially approved or rejected if the item does not meet return conditions.

Exchanges & Delivery Issues

We offer exchanges for eligible items of the same or similar value, subject to stock availability.

If there is a price difference, customers will need to pay or receive the difference accordingly.

Shipping & Delivery Issues

We are not responsible for:

  • Shipping delays caused by carriers or customs
  • Packages marked as delivered but not received
  • Incorrect shipping addresses provided by the customer

Please ensure your shipping information is accurate before placing an order.

Important Notes

  • Customers are strongly advised to record an unboxing video for dispute protection
  • All return requests must be approved before sending items back
  • We reserve the right to reject unreasonable or fraudulent return requests

Contact Us

If you have any questions about returns or exchanges, please contact us:

Email: drlolog@outlook.com

Brand Name: DIR

Questions?

We're here to help.

Reach us at drlolog@outlook.com or on WhatsApp at +86 18926902027.

Contact Us